Refund & Service Policy

1. Nature of the service

SPORTONOM provides an online slot reservation service. There is no physical product and nothing is shipped. Your booking is delivered digitally: once the advance payment is successfully received and verified, your booking is marked confirmed on your account and a QR pass becomes available on your booking page. The remaining amount is paid to the venue at the ground.

2. Confirmation time

A booking is confirmed only after its payment has been successfully received and verified. Where a payment is confirmed automatically by the payment provider, the booking is confirmed straight away. Payments submitted with a receipt are reviewed by our team as soon as possible and before the slot starts.

3. Unpaid reservations

A slot that is held but not paid within the time shown at checkout is released automatically and nothing is charged.

4. Cancellations

You may cancel from your Booking Details page until 24 hours before the scheduled start. After that point customer cancellations are closed. Late arrival and no-shows do not qualify for a cancellation or refund.

5. Refunds

Advance payments for confirmed bookings are non-refundable under the standard policy. A refund review is available where the venue or SPORTONOM cancels a confirmed booking, where you were charged but the booking could not be confirmed, or where you were charged more than once for the same booking. Approved refunds are returned to the original payment method or an agreed bank or wallet account. Gateway transaction charges and taxes may be non-recoverable.

Refund turnaround time: an approved refund is processed by SPORTONOM within 7 working days. After that, the time for the amount to appear depends on your bank or wallet provider.

6. Shipping, exchange and returns

SPORTONOM provides an online slot reservation service. No physical goods are sold or shipped, so shipping, exchange and product return policies do not apply. Cancellation and refund rules are described in sections 4 and 5 above and in our Terms and Conditions.

7. Complaints

If you have a problem with a booking, payment or refund, contact us using the details below with your booking code and payment reference. We acknowledge complaints within 2 working days and respond within 7 working days. The full complaint process is in our Terms and Conditions.