Terms and
Conditions.

1. Bookings and payment

• Check the venue, date, time, sport and total price carefully before submitting a booking.
• Payments are made using the payment methods shown at checkout (for example bank account, mobile wallet or Raast transfer, and cards where offered). A booking is confirmed once the payment is successfully received and verified. Where a payment needs manual review, the booking is confirmed after SPORTONOM verifies it. Keep your transaction reference.
• The advance amount is shown during booking. Any remaining amount shown in your booking details is payable at the venue.
• Do not treat a pending reservation or an incomplete payment as a confirmed booking. Your account booking status is the confirmation source.

2. Cancellation and refund procedure

24-hour cancellation deadline: You may cancel an unpaid, payment-review, or confirmed booking from its Booking Details page until 24 hours before the scheduled start. The deadline is the slot start time minus 24 hours; once that point has passed, customer cancellations are closed. A timely cancellation releases the slot so another player can book it.

Payments and refunds: Cancelling a booking does not automatically refund money already sent or verified. Confirmed bookings remain non-refundable under the standard policy. Contact SPORTONOM with your booking code and payment reference to request a refund review; any refund is subject to verification, approval, the amount actually received, and applicable law. A payment still under review may need manual follow-up after cancellation.

Late arrival, no-show, or a cancellation request made less than 24 hours before the slot does not qualify for a customer cancellation or a standard refund. Nothing in these terms limits any refund rights that cannot be excluded under applicable law.

3. Refund options

If approved, SPORTONOM will process the refund and confirm the amount and method with you. Refunds are returned to the original payment method used through the payment gateway where possible, or otherwise by an agreed bank transfer or mobile wallet transfer. Payment gateway transaction charges (MDR) and taxes may be non-recoverable and, where applicable, may be deducted from the refunded amount. Partial refunds may be used where only part of the amount paid is approved.

Refund turnaround time: once a refund is approved, SPORTONOM processes it within 7 working days. The time for funds to appear after that can depend on the payment provider or receiving bank; support will share any available transaction reference once a refund has been processed.

4. Customer responsibilities

Provide accurate booking and payment details, pay only through the official SPORTONOM checkout, and keep your booking code and transaction reference until the booking is complete. A booking pass is for the reservation shown in your account and is valid only after confirmation.

5. Customer complaints

If you are not satisfied with a booking, a payment or a refund, you can raise a complaint with SPORTONOM by email or phone (details in section 7). Please include your booking code, the payment reference and a short description of the problem.

• We acknowledge every complaint within 2 working days.
• We review it and send you a response within 7 working days. If we need more information from you or from the venue, we tell you what is needed and the expected time.
• If you are not satisfied with the response, reply to the same email with the word “Escalation” in the subject and the complaint will be reviewed again by the business owner.
• For a payment that was debited but not reflected in your booking, share your payment receipt or transaction reference so it can be traced with the payment provider or bank.

6. Governing law and jurisdiction

These terms and any dispute arising from the use of SPORTONOM are governed by the laws of the Islamic Republic of Pakistan. The courts at Multan, Punjab, have jurisdiction over any dispute that cannot be resolved through the complaint process above.